info@hhmofficial.com / +60199866554

FAQs

PAYMENT TYPE

We accept payment credit/debit card payment via Paypal and direct online transfer / bank in.

Direct online transfer / Bank in
Beneficiary: Houda Hijab 
Bank: AmBank
Account No.: 888-101-356058-2

Please send us confirmation of payment to houdahijabmalaysia@gmail.com so we can send out your order as soon as possible.

Please bank in the correct amount. Any change owed to the customer will be returned in the form of store credit.

SHIPPING

We provide FREE delivery throughout Malaysia including Sabah & Sarawak via SKYNET.

For International we only provide to Singapore and Brunei via EMS.

RETURN

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale items and purchases made with discount coupons are not returnable and exchangeable.

Our working hours are weekdays from 9am to 6pm. Emails sent outside these hours will be replied in the morning of the next working day. Rest assured any enquiries will be answered.

To return your product, you should mail your product to:

18, Jalan Pipit 6/13,
Taman Bentara,
BT 9 Kebun Baru,
42500 Teluk Panglima Garang,
Selangor MY 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

REFUND

You will be refunded in the form of bank transfer of the value of items bought. An email notification will be sent to you once your refund has been updated.

EXCHANGE
If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will refund of the item value. If you have any other enquiries or feedback, please do not hesitate to email us at houdahijabmalaysia@gmail.com.